Aligning Teams on Best Practices
Introduction 👋
When talented teams work in different ways, even great companies waste time and energy on confusion and frustration. This case study explores how businesses can get everyone on the same page, create clear standards for how work gets done, and build the documentation teams need to work together smoothly.
The Challenge: When Teams Pull in Different Directions 🔄
The Hidden Problem
Many successful businesses face a frustrating problem: even though they have talented people who want to do good work, everyone operates differently. This creates hidden friction that wastes time and makes everyone frustrated.
Three Types of Misalignment
When Owners and Teams See Things Differently 👔
Owners remember how they built the business and think it still works that way
The reality on the ground has changed as the company grew
Leadership gets frustrated when their "perfect plan" isn't happening
Teams change things to make them work but don't tell anyone
Same Job, Different Methods 🎭
People in the same role each do things their own way
Everyone does what works best for them
No standard way of doing things
Results depend on who does the work
Departments Can't Work Together 🤝
Sales doesn't know what Operations needs from them
Operations gets incomplete information but Sales thinks they're doing great
Important details get lost between departments
Teams blame each other for problems no one understands
The Business Impact
These problems add up to create serious issues:
Wasted Time: Hours lost to confusion and doing things twice
Growing Frustration: Small problems build up until they explode
Can't Grow: Hard to scale when everyone works differently
Can't Manage: Without clear standards, managers can't hold people accountable
The Traditional Approach Falls Short 📉
Most companies try to fix this themselves but fail:
Asking Employees to Write Their Own Processes ❌
People are good at doing their jobs, not explaining them
They don't have the skills or time for process documentation
They're too close to their work to see it clearly
Hoping Teams Will Figure It Out ❌
Expecting departments to work together without help
Assuming people will share what other teams need
Waiting for team members to agree on their own
Why These Fail: People hired to do great work rarely have the skills to step back and document how they do it. They're too busy doing the work to think about the process.
Our Approach: Getting Everyone Aligned 🔧
The DocuLaunch Method
BuildTheProcess helps teams get on the same page through guided conversations and clear documentation.
Our Core Beliefs:
We guide the conversation, we don't tell you what to do
Your team knows their jobs best
We create the space for real conversations
When people help create the solution, they actually use it
How It Works
Live Working Sessions 💬
Get everyone in the same room (or video call)
Have real conversations, not just trading emails
Solve problems together in real-time
90-day program that doesn't disrupt your business
Expert Guidance 🎯
We ask questions that bring up hidden problems
Point out gaps others don't see
Challenge things that don't make sense
Help teams find solutions everyone agrees on
Creating Documentation Together 📊
Capture how work really gets done
Document the best way everyone agrees on
Create clear standards everyone commits to
Get approval from all teams involved
Making It Safe to Talk 🌟
Bring up issues no one has mentioned before
Create space for tough conversations
Make sure everyone feels heard
Build agreement through participation
The Outcome: Teams Working Together 📈
What Happens Right Away
No More Friction 🛡️
Teams stop working against each other
Everyone knows what other departments need
People in the same role work the same way
Smooth handoffs between teams
Clear Management 💡
Written standards to manage against
Clear expectations for every role
Ability to hold teams accountable
Can actually see how work gets done
Everyone Feels Better 💪
Teams feel heard and understood
Less frustration from confusion
Confidence in moving forward
Long-standing problems finally get solved
Long-term Benefits
Can Finally Scale 📚
Standard processes mean consistent growth
New hires know exactly what to do
Quality stays the same no matter who does the work
Foundation for getting even better
Everyone Rows Together 🤝
Leadership vision matches ground reality
Departments understand how they affect each other
Whole company moves in the same direction
Fix problems before they happen
Key Takeaways 🔑
The problem isn't bad employees—it's good people working without shared understanding. When talented people work in isolation, even the best intentions lead to wasted time and frustration.
What You Need to Do
Face Facts: Misalignment costs you time and money every day
Get Help: Professional facilitators find issues you'll miss on your own
Create Standards: Written processes give you something to manage to
Get Buy-in: When people help create the solution, they actually follow it
The Real Cost of Doing Nothing
Every week you operate with misaligned teams, you're:
Losing time to preventable confusion
Frustrating your best people with unclear expectations
Missing growth opportunities because of operational mess
Creating tomorrow's crises through today's poor communication
Ready to eliminate the friction holding your business back? Contact BuildTheProcess to learn how our DocuLaunch program can align your teams on the best way forward—with full buy-in and clear documentation to ensure lasting success.
Turn team confusion into your competitive advantage.
