If you're looking for a completely hands-off solution where someone else writes process FOR you, and you have to do very little — hiring a consultant might be the better fit than working with BuildTheProcess.

Consultants can help if you don't want to involve your team internally. While they're often more expensive and results can vary, working with a consultant is still better than doing nothing, especially if you're not willing or able to participate in the knowledge extraction or process mapping.

It's important to go in with realistic expectations. Many consultants have a very loose process and are freelancing with multiple clients — so be sure to ask how many they are working with and if you will be getting their undivided attention.

In addition, many businesses struggle with consultants over time due to lack of buy-in, processes that sit on the shelf unused, or documentation that feels disconnected from how work actually gets done.

The DocuLaunch Program is for companies that want to build real in-house process capabilities. If your goal is to create processes that reflect how your team actually works and can be maintained by your people, it needs to come from within. That's what this program is designed to do.

But it is a time commitment. You'll be sitting in knowledge extraction sessions, participating in process mapping, and getting your team involved across departments.

If you're willing to invest the time, the payoff is a process system you fully own, built with your people, for your business.

If you've been burned by consultants before and know you're done outsourcing your operational foundation, this is the stronger, more sustainable path forward.

Yes, it's possible to implement process documentation on your own. There are templates and frameworks available through our Learning Center.

That said, doing it without professional facilitation comes with its share of challenges. Without outside guidance, it's easy to lose momentum, skip critical knowledge extraction, or struggle with team buy-in. Many teams underestimate the time and expertise required to capture what's really in people's heads and turn it into usable processes.

Professional facilitation provides structure, accountability, and expert insight to help you avoid common mistakes and move faster. If your team is highly self-driven, has strong leadership buy-in, and has successfully documented processes in the past, going it alone might work. But for most companies, facilitation increases the chances of long-term success and helps build the right process mindset from the start.

To fully implement DocuLaunch, you'll need a number of key team members of which their time commitment varies.

Roles:

• Process Champion (1-2 hours/week)

  • Helps gather documents and facilitate the preparation phase from the client’s side.

  • The main Point of contact for BuildtherProcess throughout the our 90 days

  • Ensure’s client team is fully engaged and being held accountable internally.

  • Facilitates the Team Approval portion of our process.

• Process Owner(s) (3 hours/ per process assigned)

  • Are the subject matter expert in a specific process.

  • Gather and provide existing process documentation/resources

  • Attend live process mapping working sessions to explain and share what is in their heads.

  • Complete the identified process improvements outside of live sessions

  • *Note that only assigned Process Owners attend their designated working sessions. If you’re the Process Owner of one process, your total commitment will be 3 hours. 6 hours assigned if two… and so on.

• Leadership Team (<1 Hour/week)

  • Approve processes after they are stamped as the “best way” coming out of working sessions

  • Support and encourage the process culture throughout the engagement

Absolutely! Many of our clients come into this program with existing process documentation, whether it's scattered across different systems, partially completed process maps, or initial attempts at knowledge capture. In those cases, having a foundation to work from actually makes the DocuLaunch program easier and more successful.

Rather than starting from scratch, our role is to assess what you already have, identify gaps, and build upon your existing efforts to create a comprehensive, standardized system. We'll help you organize scattered documentation, fill in missing pieces, and ensure that what you've already created integrates seamlessly into a searchable knowledge base your team will actually use.

That said, as we work through the DocuLaunch framework, some companies discover that their existing documentation needs significant updates or restructuring, while others find they can build directly on what they have. Either way, we'll help you ensure that every hour you've already invested in process work contributes to a complete operational foundation that scales with your growth.

If your company has less than 20 employees and you're committed to implementing DocuLaunch, you're not alone, but this program may not be the best fit just yet. Most businesses at this stage don't have the operational complexity or departmental structure to fully take advantage of everything included, like cross-departmental knowledge extraction, extensive process mapping, and comprehensive knowledge base implementation. And as much as we'd love to work with every business that shares our passion for this approach, we've learned that long-term success comes from having the right operational foundation in place.

That said, there are still great ways to get started. Many smaller businesses begin with basic process documentation using simple templates and frameworks, giving you a more flexible and affordable way to build process thinking at your own pace. We also have resources and tools that can help you start capturing knowledge and standardizing key procedures without the full DocuLaunch experience.

If our program isn't right for you right now, we'd be happy to point you toward resources that can help you move forward with process documentation in a way that fits your business today. As you grow and reach that 20+ employee threshold, DocuLaunch will be here when you're ready.

If your leadership team doesn't think process is important, DocuLaunch will struggle to succeed. Process documentation and standardization require buy-in from the top, and without leadership actively participating in knowledge extraction sessions, reinforcing the process mindset, and holding teams accountable to use documented procedures, the initiative will likely stall. We've seen companies attempt to implement process improvements without leadership support, and they typically end up with documentation that sits unused while teams continue operating the same chaotic way they always have.

That said, many leadership teams who initially resist process work change their perspective once they understand the real impact of operational chaos on their growth. If your leadership is on the fence, we recommend taking our Process Readiness Assessment.

This will give you a score and tell you where to focus your efforts to help start a conversation about the true cost of tribal knowledge—lost productivity when employees leave, inconsistent customer experiences, longer onboarding times, and the bottlenecks that prevent scaling. Once leadership recognizes that process isn't bureaucracy but rather the foundation for sustainable growth, they often become the strongest advocates for the DocuLaunch program.

Without the people internally who are knowledgeable in your processes, DocuLaunch will fail. We can't tell you how your business should run.

We've learned over time that companies who try to implement DocuLaunch without access to the people who actually do the work struggle to gain any real traction. The entire framework depends on extracting knowledge from your team members who understand the nuances, exceptions, and real-world application of how work gets done. Without this internal expertise, there's simply nothing meaningful to document.

If you don't currently have subject matter experts in key areas of your business, you'll need to address that first before DocuLaunch can be successful. We facilitate the extraction and documentation process, but the knowledge has to come from within your organization.

The goal of the program is to help your team implement all the core principles of DocuLaunch and build standardized, scalable operations inside your business. Progress is tracked throughout the 90-day program, with complete process documentation and knowledge base implementation as the target outcome. Most companies reach full operational independence within the 90-day timeframe. At that point, your team is fully equipped to maintain and improve the system on its own.

Some companies choose to engage us for periodic process audits or additional department rollouts as they continue to grow. Others bring us in for in-person workshops to ensure these concepts really stick and reinforce the process mindset across their team. Still others maintain complete independence, recognizing that they now have the process mindset and tools to handle operations internally. Businesses evolve, teams change, and new departments get added.

Many companies also stay connected through our process improvement resources, where they continue learning, refining their approach, and connecting with other organizations on the same operational journey.

DocuLaunch costs $7,500 per month and most client engagements last 3 months, so the total investment is typically $22,500. This includes the complete 90-day professionally facilitated program: knowledge extraction sessions, process mapping and documentation, searchable knowledge base implementation, template training, and process mindset coaching.

If you're just starting to explore this program, we recommend first reading through the rest of these pages, especially How It Works, to get a full picture of what's involved. Once you understand how the program is structured and what deliverables are included, you'll have a clear sense of the value and ROI this investment can provide for your growing business.

The first step is to schedule an initial call to assess your company's operational needs and growth goals.

We'll discuss where your company is today, where you want to be, and what scalability challenges you need to solve. We'll also determine if now is the right time to implement DocuLaunch and whether BuildTheProcess is the right fit for your business.

If we both decide to move forward, we move to the next stage where we'll gather your existing documentation from you and propose a game plan. This includes helping you understand the 90-day process, setting expectations for knowledge extraction and documentation, and most importantly, meeting your process facilitator. No one signs on unless there's a strong alignment between your team and your BuildTheProcess facilitator.

If everything makes sense and the partnership feels right, we finalize the agreement and get started. From there, we schedule your first knowledge extraction session, your first major milestone in the DocuLaunch program.